Use this overview when a shortlist is already forming and the main question is how platforms differ on cost structure, flexibility, and operational overhead.
| Decision area | Hosted platform | Open-source or self-managed stack |
|---|---|---|
| Setup speed | Usually faster for non-technical teams. | Usually slower because hosting, plugins, and maintenance decisions stay with the operator. |
| Monthly cost shape | Predictable subscription plus app fees. | Infrastructure, extensions, agency, or developer costs can vary more by store complexity. |
| Customization depth | Good for common workflows, but bounded by the platform model. | Can be more flexible, but only if the team can maintain the implementation. |
| Operational workload | Lower for updates, hosting, and baseline security tasks. | Higher because more platform decisions stay in-house. |
Break down subscription, transaction, and extension costs before comparing vendors.
Identify the add-on fees that usually appear after the base plan looks affordable.
Use a migration worksheet before platform switching becomes a rushed rewrite.